Our Commitment to Your Privacy: The Start of Our Journey Together

 

Hello! Welcome to B.S.Croft Consulting. We believe strong relationships are built on trust, honesty, and transparency – and that absolutely includes how we handle your personal information. Think of this policy as our open conversation with you about privacy. It’s our guide to how we collect, use, hold, and share your information responsibly as we work together.

 

Our goal isn't just compliance; it's about respecting your privacy and ensuring you feel confident and supported throughout our journey. We operate across Australia and New Zealand, and this policy reflects our commitment to meeting the requirements of the Australian Privacy Act 1988 (Cth) (including the Australian Privacy Principles - APPs) and the New Zealand Privacy Act 2020 (including the Information Privacy Principles - IPPs).

 

We aim to be clear and straightforward, but if anything is confusing, please don't hesitate to reach out.

 

1. What Kind of Personal Information Do We Collect and Hold?

 

To help us unlock the potential needed to assist in recommending solutions that support you in achieving your business and HR goals, we need to collect certain information. The type of information depends on how we're working together. It might include:

 

• Contact Details: Your name, email address, phone number, job title, and the organisation you work for.

• Professional Information: Details about your role, responsibilities, business needs, and professional background, especially when providing consulting or HR services.

• Client Information: Information about your business operations, structure, employees (where relevant to the services we provide, like HR audits or strategic planning – handled with utmost care), and strategic goals.

• Candidate Information (If applicable for HR services): If we assist with recruitment, this could include CVs/resumes, qualifications, work history, references, and interview notes. We'll always be clear when collecting this type of sensitive data.

• Financial Information: Billing details, remuneration and other employee financial information (where relevant to the services we provide, like HRIS implementation, HR consultation – handled with utmost care), payment information for invoicing purposes.​

• Feedback and Opinions: Your thoughts and feedback on our services, workshops, or interactions.​

• Website Usage Information: Like many businesses, we might collect information about how you use our website (e.g., pages visited, time spent) using tools like cookies. This helps us improve our site and services (more on cookies below!).

 

We understand some information is particularly sensitive (like health information or opinions relevant to HR matters). We are extra careful with sensitive information and generally only collect it with your explicit consent or where required or authorised by law, and always for a clear purpose related to our work together.

 

2. How Do We Collect Your Personal Information?

 

We believe in collecting information respectfully and transparently. Most of the time, we collect information directly from you when you:

 

• Engage our coaching/mentoring, consulting or HR services.

• Contact us via email, phone, or our website contact form.

• Attend our workshops, webinars, or events.

• Subscribe to our newsletters or updates (you can always opt out!).

• Participate in surveys or provide feedback.

• Interact with our website or social media pages.

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Sometimes, we might collect information from other sources, such as:

 

• Publicly available sources: Like LinkedIn or company websites, to understand your business context better.​

• Third parties: Such as a colleague who refers you, or referees you provide during a recruitment process (we'll typically let you know if we collect information about you from someone else, or ensure they have your consent to share it).

 

Regardless of the source, we only collect information that is reasonably necessary for our work with you.

 

3. Why Do We Collect, Hold, and Use Your Personal Information?

 

Our primary purpose is always to provide you with exceptional business, coaching/mentoring and HR consulting services and support. We collect, hold, and use your information to:

 

• Deliver Our Services: To understand your needs, provide tailored advice, facilitate workshops, manage projects, and fulfil our contractual obligations to you.

• Communicate With You: To respond to your inquiries, provide updates on our work together, share relevant insights, and manage our professional relationship.

• Improve Our Offerings: To analyse how our services are used, gather feedback, identify areas for improvement, and develop new ways to support our clients.

• Administration: For invoicing, managing client accounts, record-keeping, and other essential administrative tasks.

• Marketing and Information Sharing (With Your Consent): To send you newsletters, articles, event invitations, or information about services we think might be valuable to you. You have complete control and can opt out at any time.

• Legal and Compliance: To meet our legal and regulatory obligations in Australia and New Zealand.

• Recruitment (If applicable): To assess candidate suitability for roles if we are providing recruitment support services.

 

We won't use your information for purposes unrelated to our work together without your clear understanding and consent, unless required or permitted by law.

 

4. Who Do We Share Your Personal Information With?

 

Your trust is paramount. We don't sell your personal information, and we are careful about who we share it with. We might disclose your information to:

 

• Our Team: Staff members and trusted contractors within [Your Company Name] who need the information to deliver services to you (they are bound by confidentiality).

• Third-Party Service Providers: We sometimes partner with other companies to help us operate (e.g., IT support, cloud storage providers, payment processors, potentially psychometric assessment providers if used in HR services). We only share what's necessary for them to provide their service, and we ensure they have appropriate privacy and security measures in place.

• Your Representatives: With your consent, we may share information with your authorised representatives.

• Legal Requirements: If required by law, regulators, or courts in Australia or New Zealand.

• Recruitment Context (If applicable): With your consent, to potential employers or referees as part of a recruitment process we are managing.

 

Cross-Border Disclosure (Australia & New Zealand):

 

Some of our third-party service providers (like cloud storage or software providers) may be located overseas. When we do share information internationally, we take reasonable steps required under both Australian and New Zealand privacy law to ensure the overseas recipient handles your information in a way that provides comparable safeguards to those in Australia and New Zealand, or we obtain your explicit consent.

 

5. How Do We Keep Your Personal Information Secure?

 

Protecting your information is a top priority. We take reasonable steps to safeguard your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

 

• Technical Measures: Using secure servers, firewalls, encryption (where appropriate), and secure login processes.

• Physical Measures: Secure office premises and document storage.

• Administrative Measures: Staff training on privacy obligations, confidentiality agreements, access controls (limiting access to information on a 'need-to-know' basis), and clear internal policies.

 

While we do our best, please remember that no data transmission over the internet or electronic storage system can be guaranteed 100% secure.

 

6. Keeping Information Accurate and Up-to-Date

 

To provide the best possible service, we rely on the information you provide being accurate and current. We take reasonable steps to ensure the information we hold is accurate. If you notice any inaccuracies or if your details change, please let us know so we can update our records.

 

7. Accessing and Correcting Your Personal Information

 

You have the right to request access to the personal information we hold about you1 and to ask us to correct it if you believe it's inaccurate, out-of-date, incomplete, irrelevant, or misleading.

 

To request access or correction, please contact our Privacy Officer (details below). We'll respond to your request within a reasonable timeframe. There might be some circumstances under the Australian or New Zealand Privacy Acts where we may not be able to grant access or make a correction, but if that happens, we'll explain why in writing. There's generally no charge for requesting access, but we might charge a reasonable fee to cover our costs for retrieving and providing large amounts of information.

 

8. How Long Do We Keep Your Information?

 

We only keep your personal information for as long as it's needed for the purposes we collected it for, or as required by law (e.g., financial record-keeping obligations). When we no longer need your information, we take reasonable steps to securely destroy it or de-identify it.

 

9. Cookies and Our Website

 

Our website may use 'cookies' – small text files stored on your device – to help us understand how visitors use the site, remember your preferences, and improve your experience. Cookies generally don't identify you personally, but rather your browser.

 

You can usually configure your web browser to reject cookies, but be aware that some parts of our website might not function properly if you do. The information we collect might include your IP address, browser type, operating system, and browsing behaviour on our site. We use this information in an aggregated way to analyse trends and improve our website.

 

10. Staying in Touch (Marketing Communications)

 

We enjoy sharing insights and updates that we think you'll find valuable. If you subscribe to our communications, we may send you newsletters or information about our services. However, you are always in control. Every marketing email we send includes a clear and easy way to unsubscribe or opt out.

 

11. Concerns or Complaints? Let's Talk.

 

We take your privacy concerns seriously. If you have any questions about this policy or if you believe we haven't handled your personal information in accordance with this policy or the relevant privacy laws, please contact us first. We genuinely want to resolve any issues directly and transparently.

 

Our Privacy Officer:

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• Name/Title: Brendon Croft | Owner/Director

• Email: unlock@bscroftconsulting.com

• Phone: +61 407 403 799

• Address: Bargara, Queensland 4670

 

Please provide as much detail as possible about your concern. We will acknowledge your complaint promptly and investigate the matter thoroughly. We aim to resolve complaints efficiently and fairly.

 

If you're not satisfied with our response, you have the right to lodge a complaint with the relevant privacy regulator:

 

• In Australia: The Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au

• In New Zealand: The Office of the Privacy Commissioner (OPC) - www.privacy.org.nz

 

12. Changes to This Privacy Policy

 

The world of business and technology is always evolving, and so might our privacy practices. We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically. We'll note the effective date at the top so you can see when it was last revised.

 

Thank You

 

Thank you for taking the time to read our Privacy Policy. We value your trust and look forward to continuing our journey together.